Legal Notice
Legal Notice
Specified Commercial Transactions Act disclosure for Kaufhaus Kobold.
EN
| Shop name | Kaufhaus Kobold |
|---|---|
| Seller / operator | Janina Lobmueller / ローブミラー ジャニナ |
| Address | Available without delay upon request by email, where legally permitted. |
| Phone number | Available without delay upon request by email, where legally permitted. Customer support is handled by email first. |
| janina@kaufhauskobold.com | |
| Website | https://kaufhauskobold.com |
| Support hours | Weekdays 10:00-16:00 JST, excluding Japanese public holidays. |
| Sales price | Prices are shown on each product page. Product prices are tax-inclusive unless stated otherwise. |
| Additional charges | Standard shipping is ¥1,100. Standard shipping is free from ¥12,000. No additional handling fee is charged unless stated before checkout. |
| Payment methods | Available payment methods are shown at checkout. |
| Payment timing | Payment is made when the order is placed, or according to the selected payment provider. |
| Delivery timing | Orders are prepared after payment confirmation. Dispatch 2-4 business days, excluding weekends and Japanese public holidays. |
| Returns and exchanges | We do not accept returns or exchanges for change of mind or customer convenience. See Shipping & Returns. |
| Damaged, defective or incorrect items | Please contact us within 7 days of delivery with the order number and photos. |
| Cancellation | Please contact us as soon as possible. Orders that have already shipped cannot be cancelled and follow the return policy. |